We bought a used Subaru from this dealership. They treated us like we bought the most expensive car they had. The salesman "Nacho" was the best. I would wouldn't hesitate to send anyone to see them. Thank you for treating us so well.Lynn
Just did maintenance and factory recall here. Very professional, good experience.
I originally did not think I was going to get my dream car as my first car but it was all possible thanks to my parents and of course, Shaun Kaefer at Oak Tree Mazda. I thought I would just be getting quotes from dealers to see if I could make a plan but Shaun reached out via email and we corresponded back and forth which eventually led to an appointment and a brand new Mazda 3 Touring in Deep Crystal Mica Blue (a beauty!!!). The team at Oak Tree made us feel comfortable with their smiles and nice gestures. For my first time ever making a big purchase, the experience was not as confusing as I thought it would be. Thank you to Oak Tree Mazda and Shaun Kaefer!
Very Nice Guys, specially Alfred. He helped me understand the features of the car CX5 & all packages in it. As this was our first car, we had quite a lot of questions (which may be dumb or straight forward) but he was very patient with us while explaining all the things in detail. Thanks Alfred and Oak Tree Mazda for the wonderful experience of purchasing a new Mazda CX5!
The short story: My overall buying experience at Oak Tree Mazda was amazing. I worked with Shaun (sales) and Amy (finance) and both made the whole process easy, smooth, fun, and painless. I would recommend reaching out to Oak Tree Mazda and seeing what deal they can get for you on your next car purchase. The long story: I’m not from the San Jose area but when my wife had a business conference in Santa Clara we decided to reach out to a few dealers in the San Jose and surrounding areas for a new 2018 CX-5. Of all the dealers that responded, Shaun at Oak Tree Mazda was the only one to take the time to ask and confirm the exact specs we wanted for our CX-5 instead of just sending a bunch of stock images of cars with some but not all features we wanted. After a few more emails with a few dealers, again Oak Tree Mazda internet staff was the only dealer to email me all the information I requested (window sticker, invoice, current mileage, and best out the door offer). We set up a morning meeting with Shaun to check the car out and take it for a test drive. At the dealership they had our car waiting and I went on a test drive with Shaun who did a great job of highlighting all of the safety features and actually made sure I got to experience each one in action. Previous test drives with the same type of car at other dealers didn’t even take the time to point out these features. The price negotiation phase was easy since we handled most of that through email, but Shaun took the time to show us our different payment amounts with three financing options. While we took a break to get a cashiers check and some lunch Shaun had his team start washing and getting the car ready in preparation of our purchase. The finance part of the process was a breeze with Amy and so easy. We maybe spent 30 or 40 minutes in her office and most of that time was us just reading through the paperwork. She was a pleasure to work with and easy to talk to. The final step was Shaun giving us a very thorough overall of our new cars features and setting up our infotainment system. Overall I felt Shaun was very trustworthy, transparent and willing to answer all of our questions. Add ons and additional warranties/maintenance packages were offered but not pushed. Just a great experience and a great way to start the holiday weekend - a painless and easy new car purchase. I would highly recommend Oak Tree Mazda and ask for Shaun!
This review is for Sheriff, the manager. He's given us outstanding customer service! My husband and I have bought several cars from other dealers and were NOT impressed with their customer service after the purchase of the vehicle. Not only did we buy our CX-9 through Sheriff at Oaktree Mazda in 2013 (and he gives better deals than ANY other Mazda we went to), but he has taken care of us as customers since then. The service manager, Maher, has too been exceptionally helpful! Very attentive to our requests and does a great job at doing what managers should do!