I wish I bought my CX-5 here!!5 STAR all the way..!!Every time I call I get an appointment within a 2 week period. I am treated with respect and honesty and usually get my vehicle within a 3-4 hr wait period for regular maintenance.Steven is the man !! After a mis-diagnosis on my front seat from Royal Auto Mazda in SF....Steven did exactly what I would have done. He jumped in the seat and checked for himself, then agreed it needed to be fixed. Immediate hookup with a loaner and off I went to work. Many updates with text and calls to let me know it would be a total fix under my third party warranty (which.. was hard to use where I bought it ...SF Mazda) . WOW!! That is how it should be..Very nice.. ; ) You have a loyal customer now.....Sometimes it seems like customer service is becoming a thing of the past.....Not so here....I am glad to see that this Mazda dealership still cares!!!
Recently i went and bought mazda cx5 (my first car). Awesome service by Fred Penny, George Zermano and Alex.Alex - Excellent servicing in knowing about the car, test drive and clearing all the doubts George - Overall helping hand in the process. Assisted me with maintainenace plans, initial setting up of my car.Fred - Helped me with all the paper work with such an ease after i have decided to buy.Completely satisfied with service they have provided. Made it easier for me and i didn't even feel like first time buyer.
Excellent service by Fred Penny, George Zermano and Alex. Was a pleasure doing business with them.
I had a very fun, enjoyable, and detailed test drive with one of the product specialists here. One of the best test drives I've ever had. They did, however, try to push a sale after the test drive, even though I was not looking to buy immediately.Compared to other dealerships I looked at, their initial price quote was not competitive at all. A lower quote that they later gave me was much more competitive, though.
Angie and Neff, in the service department fixed a license plate issue within 10 minutes. I didn't have to go yo DMV. Awesome pleasant people. Great sales from Brandon too. Never had a problem with anything, I've have 3 Mazdas in 20 years. Barbara
Bought my car here and continued to get it serviced here over the entire lifetime. Over 100k miles with no issues outside scheduled maintenance. It feels a little expensive, but they must be doing something right. Convenient location, friendly staff, my car still works.
Began coming here for service and was treated well. All staff were friendly and professional. They finished ahead of the anticipated time and did a great job.
Ignacio Carrillo made the buying experience very comfortable, which I have come to expect of Oak Tree Mazda. We have bought several cars from Oak Tree and keep coming back because of the great cars and the easy buying experience. "No Brainer" pricing makes the whole process much more comfortable since a customer can ask questions without feeling rushed. Ignacio was patient as I put my mothers walker in the car to see if it fit in the CX-5 and gave me time to sit in the car and think about my decision. I was sad to hear Keith had moved on to another DGDG dealership but the new sales manager was great as well and made sure I was happy with the deal. Ignacio was very easy going and great to talk to. He heard my concerns and addressed them accordingly. Many sales associates at other dealerships go right into how the vehicle will be paid for, credit score, trade in, etc which really has nothing to do with the price of the car. Ignacio was tactful during financial conversations. If he's still at Oak Tree the next time we buy a vehicle, we will for sure ask for him. I traded in that little Mazda 5 for a shiny new CX-5. Today I picked up my Mazda 3 from the service department. Again, I expect great service from Oak Tree and Steve did not disappoint. He's great at explaining everything, giving me a chance to think about the more costly services, and easy to talk to. As always, Oak Tree is the only place my family buys cars from and our loyalty has been confirmed every visit. Sales or service, this is the only place to go.