I love the service I receive every time I come to Oak Tree Mazda! Today I came in for an Android/Apple upgrade. The service writer, Sean informed me that it would take a few hours for the service and immediately offered me a complimentary shuttle service to which I was pleasantly surprised. Jose was our driver and he was so kind and professional. There was 3 of us in our shuttle and we got to ride in a new Mazda CX-9 with all the bells and whistles! The ride was so nice, from the great driving, to the spacious CX-9 to the friendly conversation. I Also received a text from Sean stating I could text anytime to view my work order or if i had any questions. I'm so excited to see my new upgrade and I'm so glad Mazda is offering this service! Side note..today was bring you doggy to work day at Mazda and nothing could make me smile more! Way to go Oak Tree, you are awesome!
Excellent customer service with Gabe Penate! It's was pretty late when we came to showroom. We test drive Mazda CX-5 grand touring. He was very patient to answer all our questions and he got us a deal. I finally own a Mazda now!! I would definitely recommend Oak Tree Mazda. Great experience and customer service!
I just bought my second vehicle at Oak Tree Mazda. I originally bought a 2016 Mazda 3 i Grand Touring back in 2016, but it didn't have quite all the features I craved yet. It had a lot, and I loved that car (was my favorite car ever at that point), but still wanted things like the radar assisted cruise control, HUD, etc. So...with my original Mazda mostly paid off and a few grand to help ease the refinancing, I went down on Friday and bought my new 2019 Mazda 3 with the Premium package. The staff were all helpful and professional, and the process was painless. I actually woke up Saturday morning with some misgivings about some of my financing and options, so went back in and, just as they promise, they made sure I left happy and satisfied. I fully expect they will be where I go when I next decide, "Hey, the new features on the newer car look nice..."
Excellent customer service with Mike McGhee!!! He took me on a test run on 2 models. He offered a listening ear as I processed which car I wanted. He made himself available in answering any of my many questions even after I decided on the car to purchase. This is our third Mazda to our family. I would recommend Oak Tree Mazda, no hassles and great customer service and listened to all my concerns and questions. Thank you Oak Tree Mazda.
Came in and got helped by Brandon and he walked me through everything! I expected to walk in and feel either obligated to buy a car or feel stupid about not knowing what anything meant but he was the nicest sales guy ever! I can’t thank Brandon enough for his help and for treating me like a friend! This is how every customer service salesman should be! He was personable and funny, even helped convince the spouse that the Mazda CX-5 would be a great investment with my not so there credit.... again thank you Brandon!
My husband recently purchased a vehicle at oak tree Mazda, and we just wanted to rave about George Zermeno, and all other staff he came in contact with throughout the process. My husband HATES buying new vehicles, and will not buy if he feels pressured, cheated, or like he's not getting a good deal....well he came home with the truck, so they sure did something right. He came home very happy and said multiple times that he really liked the guy who helped him. Thank you oak tree Mazda, and a big thank you to George for treating my husband so well, and for getting us a sweet new (to us) truck!!
Came in and got helped by Brandon and he walked me through everything! I expected to walk in and feel either obligated to buy a car or feel stupid about not knowing what anything meant but he was the nicest sales guy ever! I can't thank Brandon enough for his help and for treating me like a friend! This is how every customer service salesman should be! He was personable and funny, even helped convince the spouse that the Mazda CX-5 would be a great investment with my not so there credit.... again thank you Brandon!
I always dread the car buying experience as it is like a chore to me and I have had some bad experiences with car dealership sales people. I stopped at Oak Tree Mazda one day while I was in the early stages of my car shopping. I had done research on various cars and wanted to test drive the Mazda 3. I worked with Ignacio Carillo who was very approachable, easy to talk to, and was about as easy going as a salesman could ever be. I test drove the 2018 Mazda 3 that day and loved it but wasn't ready to buy yet. He understood and didn't apply pressure at all. About a month later, I went back to see him and wanted to test drive the 2019 in both AWD and FWD. He was very patient and let me take all the time I needed to think it over. I went back a few days later and purchased my car from him. Thanks to Ignacio, the process went smoothly from beginning to end. It was faster than any other car sale I have suffered through for hours and it was actually a pleasant experience. I am so happy with my new car and my time at Oak Tree was very positive. Ignacio always treated me respectfully and as the car buyer, he didn't direct the conversation to my boyfriend (which I have come across quite a bit with car salesman). I recommend him highly and would give him more than 5 stars if it were an option!