Great text communication while my car was being worked on!
Got a call the other day from my brother and his wife informing me that they blew up her seventeen year old Acura TL on the way to the dentist. They can easily afford a new car but they liked this one and decided to drive it into the ground. Mission accomplished! The reason they called me is that I'm the guy my family and friends go to when seeking advice on selecting a car or needing help negotiating a purchase. I've owned many cars and purchased many new vehicles but my skill was developed while studying my father buy his many cars over the years. Some people in the news claim to be the "best negotiator" but my Dad actually was. Who better to negotiate a sale than a highly successful salesman?Back to the search. I told my brother and his wife to look around for a car that interests them and if I gave them my approval on their selection, I hoped that it would be a car represented by the ever growing DGDG (Del Grande Dealership Group) as I've dealt with several of their dealerships. They chose a Mazda 6 as their next car. Bingo!I contacted Paul Duran my "go to" guy at Capitol Chevrolet asking him for a contact at one of DGDG's Mazda dealers (Paul put together an amazing deal on my Camaro several years back). Paul responded to my e-mail within minutes of my initial contact. By the way, if you are going to buy a Chevrolet, Paul is your guy. He gave me the name and number for Navin Kumar at Oak Tree Mazda. I called the dealership the next morning only to find out it was Navin's day off so I left him a detailed message on his cell phone and expected to talk to him the next day when he was scheduled. To my surprise he called me back within the hour as he decided to go into the dealership to work on my request. This was appreciated as I never want to bother anyone on their day off. Navin quoted a discount on several cars in stock that were similarly equipped. He offered a great deal but as I am acting in the interest of my brother and it was a simple cash deal, I told him if this was his best deal I would go to my brother with it but if there was a little more on the table, now was the time to find it. Within minutes he e-mailed me with that "amazing deal" I was looking for. I told him I would get a hold of my brother later that afternoon and present the deal. He and his wife were thrilled and I called Navin to let him know they would be down at the dealership within fifteen minutes to pick out a color, write a check and close the deal. All this happened in less than twenty-four hours. Some of my best work. DGDG's, Navin Kumar's, and Paul Duran's too.One little hiccup in this deal was that my brother remembered his checkbook but forgot to put checks in it. Navin graciously drove my sister-in-law home in her new car orienting her on the many features it has while my brother followed in their rental car. A reminder, this was Navin's day off.My brother and his wife are thoroughly enjoying their new car, the deal, and the great treatment they received from Navin and Oak Tree Mazda. Bottom line, I have purchased new cars from many car dealerships but I have never experienced a dealership group like DGDG. Chances are they have the franchise for the car you want. They have a great sales team. They aren't shy about putting quotes in writing. Every deal they have ever offered me started out as a great deal and if you do your homework, as I always do, and let them know what you want they will do everything in their power to make it an "amazing deal." If you can't get the best deal on your new car at a DGDG dealership, the deal doesn't exist. It's that simple.
Very happy with Oak Tree Mazda's customer service.In March, Alfred took care of me and this past week, Nolan took care of me.Both times, I was given a loaner car, which made my experience very positive and less stressful!This is my first Mazda and with this kind of customer service, I can see myself always wanting to own a Mazda!!I highly recommend this dealership!!
I had a great experience with 3 out of the 4 people I worked with at this dealership (hence the 4 stars instead of 5). My Sales Specialist, Marcos, was awesome! He was very personable, knowledgeable, and attentive. He listened to what I wanted and wasn't pushy. He was very customer focused and made me feel really comfortable. Definitely go see him if you're ready to buy a car!The Sales Manager, Michael, on the other hand, was incredibly unprofessional. When you think about a pushy, sleazy, and aggressive car salesman, Michael fits that mold. He didn't listen to anything I wanted, he wouldn't work with me, and he kept pricing my monthly payment with the additional maintenance package included (YOU DO NOT HAVE TO PURCHASE THIS IF YOU DO NOT WANT TO). I know this is a sales tactic, I've been in sales my whole life, so I understand the whole "package pricing" strategy. However, a good salesperson listens to their customers and explain options. Intimidation tactics may work on some people, but not on me. If you want to close a deal, you don't get in someone's face and tell them to lower their expectations. His behavior and demeanor almost made me walk out of that dealership. They came really close to losing my business because of how he treated me.After telling Michael I didn't want to work with him, a different Sales Manager, Ryan, came to assist me instead. This time they had the price breakdown without the maintenance package and were much more reasonable in meeting my needs while still meeting theirs. I felt that we came to a fair agreement that worked best for both of us, which is why I ended up buying the car.My last stop was in financing. The Finance Manager, Amy, was thorough, friendly, and easy to work with. My brother was a Finance Manager for a dealership, so the two of them talked and were able to work out what I needed. The process was seamless.Thank you, Oak Tree Mazda, for an almost perfect car buying experience.