The buying experience at this dealership was really above and beyond. We were recently in a car accident, and our previous car was totaled, so we suddenly found ourselves in the market for a new car. When we showed up quite late at Mazda, Alfred introduced the car that fits our needs and let us test drive it. We liked the car and happily took the nice deal he offered. It's obvious why his desk is covered in sales awards that he has earned over many years. We love our new Mazda 3, and judging from the experience we've had so far, I will definitely recommend Oak Tree Mazda to people interested in buying a cool new car.
Every time I go in to have them take care of my wifes car they are great...always happy and willing...a must stop shop before you buy from anyone elce
Long overdue review, but well deserved. We have been Oak Tree customers since 2013. We got 2 Mazdas on lease, and we bought out the second one when the lease expired, because we loved the car. The sales people are always eager to help you out, but not in a creepy way you see at other dealerships. Special thanks to Brandon Simon, a very knowledgeable, professional, and friendly specialist, who helped us choose the best option for us. We appreciated his honesty and hard work. Now about the service department: The superstar here is Steven Hoang. Very helpful, not only he explains everything in detail, but he also listens to your concerns. After complaining to different service people for more than a year for a specific (minor) issue on my car, when I mentioned the same to Steven he immediately fixed it. He is very meticulous and quick at the same time, has a great personality and he is trustworthy. Until we met Steven we were somewhat sceptical about the service department, but he changed our minds with his excellent work. Can't recommend him enough, he is THE best. Thanks again Steven!
My wife and I admittedly just got home in our new Mazda 3 today, so I might still be speaking from excitement, but the buying experience at this dealership was really above and beyond. We were recently in a car accident, and our previous car was totaled, so we suddenly found ourselves in the market for a new car. As such, we weren't hard set on any particular brand or model as much as we were on finding a great deal to replace our car. We planned to spend the entire weekend test driving models at different dealerships and finding the best deal. I spent plenty of time up front researching our available options and creating a spreadsheet of models and online price quotes. Despite all the effort I put into my up-front research, most of the dealers we visited ended up wasting A LOT of our time, which really cut into our ability to test drive a wide variety of cars. They would go through the whole old-school negotiation cycle of back-and-forth pricing starting with above-MSRP and tons of up-sells included, then they'd spent 20 minutes at a time "speaking to their managers", only to come back with deals which were okay, but not good enough to cut our search short. Toyota in particular was really bad. They wasted so much of our time that by the time they were ready to offer an excellent price, we were pretty much fed up with them and walked out. Oak Tree Mazda was the last dealership we stopped at for the night, and I went in there with no expectation of buying a car, because quite frankly, it was too dark to even see the cars clearly, and they were closing soon so we didn't have time to go over every detail. Neither of us had ever been in a Mazda before, and I had no notion of what it was like to own one. Well, to my surprise, they immediately presented us with an offer that was even better than what was quoted online. Coming from our previous Chevrolet, which had included 2 years of maintenance, my wife was initially put off by Mazda's lack of included maintenance package. But they quickly eased those fears by offering a maintenance package at such an attractive price that the long-term value far exceeded that of the standard maintenance packages offered by other brands. All in all, we got back home with a completely unexpected car from an unfamiliar brand, with a value-added service package at a sensible price far below what other dealers would charge. That was one thing I never understood about car sales. Most car dealers negotiate so hard for every last penny of the car price itself, and then when it comes to service packages, most buyers just turn them down because they're known ripoffs. At Oak Tree Mazda, they seem to understand that it's in their best overall interest to offer attractive prices on both so that customers actually go for the value adds. Finally, I want to mention Alfred, the man who helped us. It's obvious why his desk is covered in sales awards that he has earned over many years. It actually did feel like he had our best interests in mind, which is not something I can say about many car salesmen. Honestly, the same can be said of the finance guy we spoke to, which is even more shocking. These guys really believe in the value of their cars and that they speak for themselves. And in the case that they don't, they proactively address any issues. There was an issue where the model we were originally planning to take had a scratch, and Alfred not only changed it to a better one, but triple checked the paperwork late at night after closing before going home. Thank goodness he did, because he caught some pages that were still referencing the VIN of the scratched car. I'm loving our new Mazda 3, and judging from the experience we've had so far, I can definitely recommend Oak Tree Mazda to people interested in buying a cool new car.
Can't say enough Thank You! to Mazda's outstanding customer service. I had another amazing experience and this time with Sean Nguyen. He offered his assistance in a few seconds after I came. Sean spent a lot of time and was very patient while fixing problem with Pandora connection. I lost my hope it'll ever work, but Sean did impossible and made my day. Thank you! Every time I come back to Mazda, I feel that I made right choice by choosing Oak Tree Mazda as the best dealership.
They are great they got my family into a rental right away while my car is now being fixed.Thank you.
****Update****Oak Tree’s GM reached out to me. His AM followed up with me. Initially they were still spinning my wheels, and not understanding my issue with them. One hour later we came to a resolve. Thanks so much Oak Tree, I truly appreciate you guys rectifying the situation and going above and beyond to make me happy!!I have been an Oak Tree service customer for 6 years. This October (2018) they sold me a car with safety liabilities and because I was past my 3 day cancellation contract, I had to trade-in the car owing more than what it’s worth. DGDG prides itself on having 100% customer satisfaction to 100% of our customers—100% of the time. And their infamous slogan (Be Happy). I’m not happy, I feel deceived and now I have to pay for a car, that was sold under false pretense. This is how they have treated someone who has been a loyal customer for 6 years. After this lease I will not buy/lease or have a vehicle serviced with them. They are horrible people and cannot be trusted.